Melbourne
39-45 Cyber Loop
Dandenong, VIC 3175
E: melbourne@astralpool.com.au
Monday - Friday
General Enquiries:9:00am - 4:00pm
Trade Enquiries:7:30am - 5:00pm
Please get in touch if you have any questions or comments regarding Astral products or this website. We strive to respond very quickly. There are multiple contact options below, so you can choose the option that suits you1.
General questions or comments about AstralPool?
We'd be happy to hear from you. Please complete ourgeneral enquiry form to the right.
Pool Owners Support
Visit our Product Support Page and Knowledge Centre to get support for our products.
If you require a service appointment, please Book A Service or alternatively call
1300 186 875
Administration:
Head Office
111 Indian Drive
Keysborough, VIC, 3173
Monday - Friday
Trade Enquiries:8:30am - 5:00pm (Local Time)
Sales Offices
Townsville
17 Auscan Crescent
Garbutt, QLD 4814
E: townsville@astralpool.com.au
Monday - Friday
General Enquiries:9:00am - 4:00pm
Trade Enquiries: 8:00am - 4:30pm
View Map
Sydney - Seven Hills
2/2 Welder Road,
Seven Hills NSW, 2147
E: sydney@astralpool.com.au
Monday - Friday
General Enquiries:9:00am - 4:00pm
Trade Enquiries:7:30am - 5:00pm
Sydney - Moorebank
6/30 Heathcote Road,
Moorebank, NSW 2170
E: moorebank@astralpool.com.au
Monday - Friday
General Enquiries:9:00am - 4:00pm
Trade Enquiries:7:30am - 5:00pm
Adelaide
20 Marlow Road,
Keswick, SA5035
E: adelaide@astralpool.com.au
Monday - Friday
General Enquiries:9:00am - 4:00pm
Trade Enquiries:7:30am - 5:00pm
Brisbane
12 Breene Place,
Morningside, QLD 4170
E: brisbane@astralpool.com.au
Monday - Friday
General Enquiries:9:00am - 4:00pm
Trade Enquiries:7:30am - 5:00pm
Perth
17 Tacoma Circuit
Canning Vale, WA 6155
E: perth@astralpool.com.au
Monday - Friday
General Enquiries:9:00am - 4:00pm
Trade Enquiries:7:30am - 5:00pm
Gold Coast
1/28 Export Drive
Molendinar, QLD 4214
E: goldcoast@astralpool.com.au
Monday - Friday
General Enquiries:9:00am - 4:00pm
Trade Enquiries:8:00am - 4:30pm
New Zealand
Unit 1/135 Cryers Road
East Tamaki
E: info@aquaclear.co.nz
Monday - Friday
General Enquiries:9:00am - 4:00pm
Trade Enquiries:7:30am - 5:00pm
General Enquiries: info@astralpool.com.au
Manufacturing: manufacturing@astralpool.com.au
Service: service@astralpool.com.au
Sales: sales@astralpool.com.au
Marketing: marketing@astralpool.com.au
Purchasing: supply@astralpool.com.au
Accounts: accounts@astralpool.com.au
Export: export@astralpool.com.au
Need some help? That's what we're here for! Please get in touch with us using one of the below options. Please note: During summer we experience a significant peak in enquiries, so it may take us a little longer than normal to get to everyone, but we are working hard to respond as soon as we can.
- If you are an End User:
Talk to us via Live Chat (Support):
-
Click on this button 
at the bottom of this page to talk to one of Customer Care agents. (This is the quickest way to get in touch with us!)
at the bottom of this page to talk to one of Customer Care agents. (This is the quickest way to get in touch with us!)-
Service Hours: Mon-Fri 9.00am – 5.00pm EST
*
Please note that it does take about a minute for the system to see that you are there and change from Agent Offline to Chat with an Expert
Call our customer helpline: Our Zodiac Customer Service team are available for over-the-phone support on 1300 763 021 Mon-Fri 8.30am - 6.00pm EST.
To lodge a new service request/warranty claim please go to our myFluidra warranty portal.
- If you are a Trade Customer:
Need some help? That's what we're here for! Please get in touch with us using one of the below options. Please note: During summer we experience a significant peak in enquiries, so it may take us a little longer than normal to get to everyone, but we are working hard to respond as soon as we can.
- If you are an End User:
Talk to us via Live Chat (Support):
-
Click on this button at the bottom of this page to talk to one of Customer Care agents. (This is the quickest way to get in touch with us!)
at the bottom of this page to talk to one of Customer Care agents. (This is the quickest way to get in touch with us!) -
Service Hours: Mon-Fri 9.00am – 5.00pm EST
*
Please note that it does take about a minute for the system to see that you are there and change from Agent Offline to Chat with an Expert
Call our customer helpline: Our AstralPool Customer Service team are available for over-the-phone support on 1300 763 021 Mon-Fri 8.30am - 6.00pm EST.
To lodge a new service request/warranty claim please go to our myFluidra warranty portal.
- For all commercial, pool programming and access enquiries please contact:
(07) 3812 2283 or email us at au.commercial@fluidra.com
- If you are a Trade Customer:
Administration
SERVICING THE AUSTRALIAN POOL AND SPA TRADE
FLUIDRA is Australia's premier manufacturer and supplier of residential and commercial equipment and parts to the swimming pool & spa industry.
Fluidra Australia has a network of five Distribution Centres and eight Fluidra Pro Centres servicing Trade Customers nationally with a complete range of AstralPool and Zodiac products and parts.
1300 MY FLUIDRA
Sydney - Seven Hills
Melbourne - Keysborough
Brisbane - Willawong
Townsville - Garbutt
Adelaide - Marleston
Gold Coast - Molendinar
Perth - Canning Vale
Sales Offices
Departments (Email)
General Enquiries: info@astralpool.com.au
Manufacturing: manufacturing@astralpool.com.au
Service: service@astralpool.com.au
Sales: sales@astralpool.com.au
Marketing: marketing@astralpool.com.au
Purchasing: supply@astralpool.com.au
Accounts: accounts@astralpool.com.au
Export: export.aus@fluidra.com