Warranty Registration

Warranty Information

Express Warranty

Effective date: 1st September 2024

These warranties apply to purchases made on or after the effective date identified above.

 

CategoryResidential ModelsWarranty PeriodLimitations or Enhancements
SUCTION CLEANERSS5, S10, S202 years1 year on tracks and scrubbers.
ROBOTIC CLEANERSRF/ RPB/ RPT/ RPT PLUS2 years1 year only on rollers, tracks, pulleys, filter cartridge or bag
1 year only on caddy (if included)
VIRON QT1000/ QT10503 years3 years or 1200 running hours on motor block, whichever comes first
1 year on wearable parts (filter canister, tyres, tracks and roller brush).
QB800, QB6002 years2 years or 800 running hours on motor block, whichever comes first
1 year on wearable parts (filter canister, tyres, tracks and roller brush)
QG502 years1 year on wearable parts (filter canister, tyres, tracks and roller brush).
INFLOOR CLEANINGALL NET'N'CLEAN1 year
SALTWATER CHLORINATORSHALO CHLOR SERIES3 years1 year on sensors
HALO pH DOSER1 year
E SERIES (E25, E35)2 years
VX Series (VX7T, VX9T, VX11T)3 years
VIRON V SALT CHLORINATOR SERIES with BLUETOOTH (V18 w/ BT, V25 w/BT, V35 w/BT, V45 w/BT)3 years1 year only on pH and chlorine Sensors, dosing motor/gearbox and associated tubing/fittings
VIRON EQUILIBRIUM SERIES with BLUETOOTH (EQ18 w/ BT, EQ25 w/ BT, EQ35 w/ BT, EQ45 w/ BT3 years1 year only on pH and chlorine Sensors, dosing motor/gearbox and associated tubing/fittings
REPLACEMENT CELL & ELECTRODESCells & electrodes for HALO CHLOR SERIES, VX SERIES, VIRON V SALT CHLORINATORS SERIES with BLUETOOTH and VIRON EQUILIBRIUM SERIES with BLUETOOTH3 years
Cells & electrodes for E SERIES2 years
CHEMICAL FEEDERSROLACHEM RC11 year
ROLACHEM RC9, RP9, RO93 years1 year only on pH and Chlorine sensors, dosing motor/gearbox and associated tube & fittings
COMPLEMENTARY SANITATION SYSTEMSUV Sanitiser2 years

1 year only on UV globe

Mineral Guard

2 years

(Main Vessel)

6 months on replacement cartridges

BLOWERSSX Blowers1 year
POOL PUMPSFX & XF Series single speed pump2 years1 year only on mechanical seal
E-Series single speed pump2 years1 year only on mechanical seal
E-COMBI EEV2 multi-speed pump2 years1 year only on mechanical seal
CTX Series single speed pump3 years2 years only on mechanical seal
BX Series single speed pump3 years2 years only on mechanical seal
XP Series single speed pump3 years2 years only on mechanical seal
VIRON XT (P320/520) Series variable speed pump3 years2 years only on mechanical seal
POOL FILTERSECA Series media filters10 years (tank)*

*Labour service will be warranted for the initial 12 months from date of purchase on tanks only

1 year only on multi-port valve and internal components, including O-rings, gaskets and gauges

CA PREMIUM Series media filter10 years (tank)*

*Labour service will be warranted for the initial 12 months from date of purchase on tanks only

1 year only on multi-port valve and internal components, including O-rings, gaskets and gauges

ASTER side-mounted media filter10 years (tank)*

*Labour service will be warranted for the initial 12 months from date of purchase on tanks only

1 year only on multi-port valve and internal components, including O-rings, gaskets and gauges

FG  Fibreglass (Bobbin Wound) Media Filter10 years  (tank)*

*Labour service will be warranted for the initial 12 months from date of purchase on tanks only 

1 year only on multi-port valve and internal components, including O-rings, gaskets and gauges

ZX Series Cartridge Filter5 years1 year only on Filter Element, O-rings and gasket seals
XC Series Cartridge Filter5 years1 year only on Filter Element, O-rings and gasket seals
UF 80/100 Ultra Fine Cartridge Filter5 years (tank)1 year only on Filter Element, O-rings and gasket seals
VIRON QL 420 / 540 Cartridge Filter5 years1 year only on Filter Element, O-rings and gasket seals
IX In-Line Leaf Canister5 yearsThe basket is a consumable item and is covered for a period of 30 days
POOL HEATERSECO INVERTER & VIRON INVERTER & TOP DISCHARGE INVERTER Heat Pumps 3 years

5 years on compressor.

5 years on heat exchanger warranty. Any damage to the heat exchanger due to incorrect water chemistry is not covered by warranty.

VIRON SIDE DISCHARGE INVERTER heat pumps3 years

5 years on compressor.

25 years on titanium heat exchanger warranty. Any damage to the heat exchanger due to incorrect water chemistry is not covered by warranty.

HX & JX Gas Heaters 2 years Any damage to the heat exchanger due to incorrect water chemistry is not covered by warranty.
ICI, IXI, HiNRG, VIRON EVO Gas Heaters3 years or 4500 running hours whichever comes first5 years on heat exchanger or 4500 hours, whichever comes first. Any damage to the heat exchanger due to incorrect water chemistry is not covered by warranty.
1 year or 1500 running hours, whichever comes first on wearable spare parts.
POOL CONTROLLERSHALO HUB & XPAND2 years
HALO LITE 2 & 42 years
VIRON CONNECT2 years
CONNECT LITE  & CONNECT LITE + 2 years
BLUE CONNECT & BLUE CONNECT +2 years12 months warranty on battery
POOL LIGHTSCALIDORAY UW Pool Lights1 year3 months on lamp
SLX & FLX Pool and Spa LED Lights1 year2 years on niche and cabling
WATER FEATURESAll water features1 year
ACTUATORSAll actuators1 year
SKIMMERSAll skimmers1 year
VALVESCMP Diverter Valves,  CMP Check Valves1 year


Fluidra Group Australia Pty Ltd (Fluidra) warrants that its Products will be free from defects in materials and workmanship when used in residential swimming pools. This express warranty only applies to services within Australia, New Zealand, Pacific Islands, China, Thailand, Indonesia, Singapore, Vietnam and Malaysia to products purchased within Australia, New Zealand, Pacific Islands, China, Thailand, Indonesia, Singapore, Vietnam and Malaysia from Authorised Dealers. Please refer to www.astralpool.com.au/warranty-information or www.astralpool.co.nz/warranty-information for warranty periods for each of the AstralPool products.

For the purposes of this warranty, ‘residential swimming pool’ means a swimming pool on a single dwelling site. Products classified for residential pool applications that are used at other sites, including (but not limited to) hotels, swimming schools, rehabilitation and therapy centres, apartment buildings, townhouse complexes and other multiple dwelling sites (“commercial applications”), are generally operated for significantly longer periods and are subject to more wear and tear than Products used in residential swimming pools. Consequently, for all residential pool Products used at such commercial sites the warranty period is 1 year instead of the periods set out above. Fluidra, may, however, in its absolute discretion, consider extending the 1 year warranty period for AstralPool Products used at particular sites because of actual usage patterns. Any such extension shall only be binding if Fluidra gives it expressly in writing.



  1. This express warranty only applies if the Product has been purchased from a dealer authorised by Fluidra to supply it (Authorised Dealer). Purchase from an Authorised Dealer ensures that the product is a genuine AstralPool product, that it is the version designed for Asia Pacific conditions, and that the Purchaser has access to appropriate technical knowledge and advice.
  2. The liability of Fluidra, under this express warranty is limited, at its option, to the repair or replacement of the Product or the payment of the cost of having the Product repaired or replaced.
  3. This express warranty does not apply in the following circumstances: (a) if the Product has not been installed in accordance with AstralPool’s installation instructions; (b) if the Product has been modified other than as authorised by Fluidra or if a component part has been replaced by a part that is not a genuine AstralPool product; (c) if a defect results from use of the Product outside recommended operating conditions; or (d) if a defect results from damage (including damage to any internal electronics) caused by a power surge or lightning strike, insect or animal ingress. AstralPool chlorinators are designed and tested in accordance with International Standard EN 61000-6-1 immunity measurements, and are designed to tolerate minor surges of up to 2kV in mains voltage supply that can be reasonably expected. They will not tolerate power surges outside these limits nor will they withstand lightning strikes.
  4. Without limiting 3 above, products sold by Fluidra are designed for use with swimming pool water balanced in accordance with Australian Standard AS 3633-1989 and New Zealand Standard NZS 5826-2010 should be maintained within a pH range of 7.2 to 7.8. Free chlorine levels should be maintained at levels not exceeding 4ppm. Where pool water is not maintained within these parameters, Fluidra will not be responsible under this express warranty for any resulting damage, including damage caused by corrosion, scaling or stress loading. Fluidra recommends that water tests are conducted regularly, and testing results should be kept for reference purposes. Regular testing shall mean the pool water is analysed professionally (e.g. pool shop) at least once a month. Further to such professional testing, we highly recommend that at home testing be conducted at a minimum of once per week. Fluidra may request these results to verify a warranty claim.
  5. Replacement parts supplied under this express warranty are warranted to be free from defects in materials and workmanship for the remainder of the warranty period or for 12 months from the supply of the replacement, whichever is longer.
  6. All spare parts sold are warranted free of defects in material and workmanship for a period of 12 months from date of purchase, this excludes travel charges, removal and reinstallation charges.
  7. This express warranty is not transferable and applies to the original purchaser only.

8. Purchasers should register their Products as soon as conveniently possible after purchase by registering onto MyFluidra portal at www.astralpool.com.au/warranty for Australia or at www.astralpool.co.nz/warranty   for New Zealand. All other regions can register their Products by sending an email to the following email addresses: Thailand: info@fluidra.co.th; Indonesia: info@fluidra.co.id or for the rest of Asia and the Pacific Islands to info@fluidra.sg 

9. Product registration must occur and proof of purchase in the form of a tax invoice must be provided by the Purchaser prior to any warranty works being approved. Fluidra shall reserve the right to reject any warranty if no proof of purchase is provided. Where applicable, a serial number, installation date and name of installer is required as part of the warranty registration process.

10. The Purchaser must lodge a claim in order to obtain a case number for Australia through MyFluidra portal on www.astralpool.com.au/warranty or call Customer Service: 1300 186 175, for New Zealand, on      www.astralpool.co.nz/warranty or call Customer Service: 0800 807 665. For Thailand, to lodge a warranty claim and obtain a case number, call Customer Service Telephone: +66 2 738 9420. For Indonesia, to lodge a warranty claim and obtain a case number, call Customer Service: +62 2 1769 7120. For other countries in Asia and the Pacific Islands, to lodge a claim and obtain a case number, call Singapore Customer Service: +65 6382 0130.

11. Fluidra, as the case may be, reserves the right to determine, in relation to each warranty claim, whether the Product should be returned to the Authorised Dealer at the address where the Purchaser purchased the Product or whether warranty service will be provided in the field or repaired at an AstralPool workshop or at the premises of an authorized AstralPool warranty agent.

12. Should warranty services be provided in field and upon assessment of the issue deemed to be non-warranty, any call out charge shall be at the cost to the Purchaser.

13. Prior to returning the Product to Fluidra a warranty claim needs to be registered and approved. Products that are returned to Fluidra without approval may not be accepted and any return costs will be at the cost  of the Purchaser.

14. It is the responsibility of the Purchaser to return any easily returnable product for repair or replacement to the nominated repair facility at their cost.

Australian Purchasers - Guarantees under the Australian Consumer Law.

15. The benefits of this express warranty are in addition to other guarantees, rights and remedies Australian consumers have under the Australian Consumer Law.

16. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

New Zealand Purchasers - Guarantees under the New Zealand Consumer Guarantees Act 1993.

17. The benefits of this express warranty are in addition to other guarantees, rights and remedies New Zealand consumers have under the Consumer Guarantees Act.

18. Our products come with guarantees that cannot be excluded under the Consumer Guarantees Act. You are entitled to a replacement or refund for a failure of substantial character and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced and receive compensation for any other reasonably foreseeable loss or damage if the goods fail to comply with a guarantee and the failure does not amount to a failure of substantial character.

 

Purchasers in other Countries.

19. The laws and regulations of other countries may confer on Purchasers in those countries’ additional rights and remedies. To the extent that they cannot be excluded or modified, Purchasers have the benefits of  those rights and remedies in addition to the benefits of this express warranty. To the full extent that it is permissible to do so, those additional rights and remedies are excluded or modified so as to be consistent with Fluidra’s express warranty.

 

VARIATIONS WITH WARRANTY STATEMENTS IN PRODUCT MANUALS OR OTHER DOCUMENTS ACCOMPANYING PRODUCTS

20. If any statement in a Fluidra product manual or other document is inconsistent with the Fluidra Express Warranty and Guarantee as published on www.astralpool.com.au/warranty-information, the terms published on the website will supersede all prior versions. To check that the terms and conditions of this express warranty as outlined above are up to date, go to www.astralpool.com.au/warranty-information or www.astralpool.co.nz/warranty-information 

Additional Information - Express Warranty Terms & Conditions

For purchases made between 1 October 2023 - 31 August 2024 - Download here.

For purchases made between 1 October 2020 - 30 September 2023 - Download here.

For purchases made prior to 1 October 2020 - Download here.